A: Remove the battery, then insert the charger into the handset. Check if there is a flashing battery icon shown on the display, then check if the handset is beeping and flashing ‘Low Battery’ or ‘Insert Battery’ indicators.
If neither of the above occur, the handset may be defective and should be returned to your Thuraya Service Provider.
You should also check the battery contacts for dust or corrosion. If they appear soiled, clean the contacts and try a power reset.
If the handset is displaying the flashing icons and sounding the beep alerts, re-insert the battery, ensuring it snaps into a locked position.

A:Firstly, ensure your antenna is fully extended with an unobstructed view of the sky.
Check to see if there is any signal strength, using the relative signal strength indicator bars displayed in the upper side of your display. The more bars that are displayed on your mobile handset, the better the signal.
If there are no bars at all, check whether you are outside the coverage area.
You should also check if your SIM card is valid, and whether your new network is authorized.
If none of the above steps solve the problem, please contact your Service Provider for support.
Please note: Mobile Satellite handsets require a clear view to the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.

A: If the blinking doesn't stop after approximately five minutes, reset the handset power and reattempt network registration three times.
If this fails, try using the Manual Search mode in a good coverage area for up to 30 minutes.
If you still face the same problems after these steps, perform a GPS Current Position test for 15 minutes by selecting the Navigation menu and the ‘Current Position’.
Note: Mobile Satellite handsets require a clear view of the sky. If you are inside a building, tunnel or other structure that limits your view of the sky, the satellite signals may be weak or unavailable.

A: This error message could indicate that your SIM card is damaged or that the contact point is dirty. Remove and clean the SIM card before replacing and ensuring it is inserted correctly.
If this doesn’t work, your SIM may be faulty, or you may have the wrong SIM card inserted. Please contact your Thuraya Service Provider.

A: Try to perform a Factory Reset via your handset menu. Select ‘Settings’, then ‘Security’ and ‘Factory reset’. Use 0000 as the security code before pressing ‘OK’.
Afterwards, try to locate a GPS position in the Navigation menu by selecting ‘Current Position’. After the acquisition process, which may take up to five minutes, you will see the GPS coordinates displayed on the screen.
Note: Mobile Satellite handsets require a clear view of the sky. If you are inside a building, tunnel, or other structure that limits the view of the sky, the satellite signal may be weak or unavailable.

A: Your Thuraya handset allows you to be notified of incoming calls even if your handset has only poor signal coverage. When a call arrives in SAT alerting mode, a special signal alerts you with an early ring and a special message.
If the handset displays ‘SAT Alerting’ move to a better coverage area as the signal may not be strong enough to receive calls.

A: ‘Limited Service’ results from the handset not being able to register on the network because of Service Plan issues. If the handset displays ‘Limited Service’, you can only make emergency calls due to service provider and network operator restrictions. Please contact your Thuraya Service Provider to resolve the problem.

A: Check whether you have enabled any call diversions or whether your incoming calls are barred, and then cancel these settings.

A: Ensure you are dialing correctly, including the full international area code. Also check whether you have call barring enabled and deactivate it if applicable.
If you received a new SIM card recently, check for any restrictions with your Thuraya Service Provider. You may also have reached your call charge limit or you are out of credit if you are using prepaid services.

A: You may have set call restrictions. Clear any call restrictions as required.

A: Operator Determined Barring can result if you insert a standard GSM SIM card in a Thuraya handset and attempt to use the service in satellite mode. The handset will camp onto Thuraya normally, but will be barred at the switch from establishing any calls until a satellite service plan is established with the service provider. GSM operation should be normal in this case. If this happens, switch to GSM Mode or subscribe to a Thuraya service plan.

A: First, ensure you are entering the destination handset number correctly, including the country code and any required area or city codes.
Call barring of outgoing calls is not possible if any call diversion for voice services is switched on.
Additionally, some call forwarding and call barring options may not be available at the same time. For example, enabling diversion of all calls and barring of all outgoing calls is not possible.

A: Call Diversion may not be set or it may be set to the wrong voice mailbox number.
Also, check that Call Barring is not active. Call Diversion cannot be used when Call Barring is active. This causes the switch to issue ‘Conflict of Services’ when attempting to activate.
Verify your Call Diversion settings by following the instructions in the User Manual, under the section ’Diverting Calls’.

A: Check with your Thuraya Service Provider for possible restrictions. Some features such as Call Barring are subscription-based, and are a network/switch configuration issue.

A: If the SIM card does not accept your correctly entered PIN, please contact your Thuraya Service Provider.