Thuraya Talk - FAQs

1. What is Thuraya Talk?

Thuraya Talk is a VoIP app from Thuraya that allows users to call and send messages anywhere in the world, as long as they have an internet connection.

2. What can I do with Thuraya Talk?

With Thuraya Talk, you can:

●        make and receive calls to and from

o   landline and mobile phones globally

o   Thuraya satellite phones

o   other app users

●        send and receive

o   SMS messages to and from mobile phones globally

o   SMS messages to and from Thuraya satellite phones

o   SMS messages to and from other users of the app

o   MMS messages to and from mobile phones globally

o   MMS messages to and from other users of the app

3. Can I use Thuraya Talk on my smartphone?

Yes, Thuraya Talk is designed for convenient use on personal smart devices. It can be used on your smartphone and is compatible with iPhones running iOS 6 and above, and Android phones running Android 4.1 and above.

4. How do I register with Thuraya Talk?

It’s very simple. Just download and install the Thuraya Talk app from the Apple App Store or Google Play. On the registration screen, enter your GSM mobile number and tap the Request Code button. You will receive an SMS on your GSM mobile number (in order to register your Thuraya Talk account, you must have GSM coverage) which contains an activation code. Enter this code into the app and in a few seconds, you’ll receive an exclusive Thuraya phone number. Next, add credit to your account and it’s ready for use!

5. What phone number will I get with Thuraya Talk?

When you register for Thuraya Talk, you get your own personal number to make outgoing calls as well as receive incoming calls. This number may look different to you because it is a Thuraya satellite number, starting with +88216. Most people in the world will be able to reach you on this number. Please be aware, however, that calling this number from a landline or mobile may result in very high calling costs. We recommend that you use the Thuraya Talk app to make calls to Thuraya numbers.

6. How do I recharge my account?

You can recharge your Thuraya Talk app account with an in-app purchase using the payment method set up through your Apple or Google account.

7. What are the denominations that I can recharge?

You have the option to recharge your account with US$5, US$10, US$25 or US$50, and you will receive full talktime for each of those amounts.

8. I want to dispute a charge on the in-app purchase. What do I do?

Please contact the support team through your Apple or Google account and they will get in touch with us to help resolve the situation.

9. I received an SMS saying my credit is about to expire. What should I do?

When you first register for your Thuraya Talk account, it is valid for 365 days. You will have to recharge your account at least once every 365 days, which will then extend your validity further by 365 days.

10. I received an SMS saying my account is in the Grace Period. What should I do?

If you haven’t recharged your account in the last 365 days, you enter the Grace Period which lasts for 90 days. During this time, any existing credit will be frozen. While you cannot make outgoing calls or send messages during this time, you can still receive incoming calls and SMS, and make calls to Thuraya Customer Care. To get out of the Grace Period, top-up your account within 90 days and your total credit (previously frozen credit as well as newly added credit) will be valid again for 365 days.

11. My account has been deactivated and I’ve lost my credit. What should I do?

If you haven’t recharged your account within the 90-day grace period mentioned above, it will be deactivated and void any frozen credit. You may register for a new Thuraya Talk account using the same GSM mobile number again. You’ll then be given a new Thuraya Talk phone number and can start using this account with your first credit recharge.

12. How much bandwidth does a call on Thuraya Talk use?

On average, a call on Thuraya Talk will use 150kb per minute.

13. I’ve bought a new smartphone, can I move my Thuraya Talk account over to the new phone?

Yes, you can, as long as you have the same mobile number. Simply register the app with the mobile number you used for the first registration and all your credit and account details will be moved over to your new phone.

14. Can I have more than one Thuraya Talk account on the same phone?

With one mobile number, you can only register one Thuraya Talk account.

15. I’ve changed my mobile phone number. Can I transfer my Thuraya Talk account to the new number?

If you’ve changed your mobile phone number, it isn’t possible to transfer your current Thuraya Talk account and credit to the new number. You will have to use your new number to register with Thuraya Talk and create a new Thuraya Talk account.

16. While registering, why did I receive a pop-up forcing me to uninstall and reinstall the app to continue?

If you received this notification, it may mean that an incorrect activation code has been entered too many times. In this situation, reinstallation acts as a security measure.

17. When trying to make a call, why am I hearing the message, "Sorry, you cannot make calls from this country"?

You will hear this message when trying to make a call in a country in which VoIP calls are not allowed. You will be unable to make calls or send messages while in that country.