FAQs | Thuraya Mobile Satellite Communications Company

Products

What operating system does the Thuraya X5-Touch run on?

What are the dimensions and weight of the Thuraya X5-Touch?

How much storage and RAM does the Thuraya X5-Touch have?

Does the X5-Touch have the option to expand memory?

Does the X5-Touch have a camera?

Can I install apps on my X5-Touch?

Does the Thuraya X5-Touch support multiple languages?

What is included in the X5-Touch phone package?

What applications are found on the included support USB?

What SIM cards can I use in the X5-Touch?

What is the “dual active” feature of the X5-Touch?

Do I need to physically move the SIM cards to switch between Satellite and GSM mode on the X5-Touch?

I’m connected to the Thuraya network but “Location update…” is flashing in the widget along with the satellite signal icon in the status bar. What does this mean?

What is the talk time and standby time of the Thuraya X5-Touch?

What is the IP67 standard?

What is the MIL-STD 810 G/F standard?

What are the specifications of the display?

Can the touchscreen of the X5-Touch be used in rough conditions?

What is the brightness sensor?

Does the Thuraya X5-Touch have a navigation function?

What safety features does the Thuraya X5-Touch have?

What are the different Tracking modes available to me on the X5-Touch?

When using the SOS or Tracking function, what are the format specifications on the receiving side?

Which network features does the Thuraya X5-Touch have?

What connectivity options does the Thuraya X5-Touch have?

Can I connect my X5-Touch to a PC/laptop?

Which PC operating systems are compatible with the Thuraya X5-Touch?

What is the GmPRS speed of my Thuraya X5-Touch?

What is the Circuit Switched Data speed of my Thuraya X5-Touch?

What is the 2G/3G/4G speed of my Thuraya X5-Touch?

Can I use my Thuraya X5-Touch as a personal hotspot?

In which countries can I use the Thuraya X5-Touch?

Which access points (APNs) are available for use with Thuraya GmPRS?

What is the operating temperature range for Thuraya X5-Touch?

What is the maximum temperature after which warning sign of high temperature is displayed on the screen of Thuraya X5-Touch?

What happens if I see warning sign of high temperature on Thuraya X5-Touch?

What happens if the temperature of battery or Thuraya X5-Touch exceeds 60°C?

What operating system does the Thuraya X5-Touch run on?

The Thuraya X5-Touch runs on the Android operating system.

What are the dimensions and weight of the Thuraya X5-Touch?

The Thuraya X5-Touch weighs 262g and measures 145 x 78 x 24mm.

How much storage and RAM does the Thuraya X5-Touch have?

The Thuraya X5-Touch has onboard 16 GB memory and 2 GB RAM.

Does the X5-Touch have the option to expand memory?

The X5-Touch has a dedicated micro-SD slot through which you can expand your phone memory up to 32GB.

Does the X5-Touch have a camera?

The X5-Touch has a 2 MP front camera and 8 MP rear camera with flash.

Can I install apps on my X5-Touch?

The X5-Touch uses Android and supports a wide range of apps that are readily available from third party developers. You can install any apps available on Google Play or from other verified sources.

Does the Thuraya X5-Touch support multiple languages?

The menu of the Thuraya X5-Touch supports 16 standard languages including English, Arabic, Bahasa Indonesia, Chinese (Simplified), Chinese (Traditional), Farsi, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish and Urdu.

What is included in the X5-Touch phone package?

The Thuraya X5-Touch phone package includes the following components: Thuraya X5-Touch phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB-C data cable, micro-USB to USB-C adaptor, quick-start guide, and support USB.

What applications are found on the included support USB?

The support USB which comes with every new handset contains:

Drivers required to connect your Thuraya X5-Touch with a PC or laptop
Multi-language user guide (in PDF format)
Software upgrader, required if there is a software upgrade released for the phone

What SIM cards can I use in the X5-Touch?

The Thuraya X5-Touch is a dual mode, dual SIM phone which uses nano-SIM cards in both SIM slots.

The Thuraya X5-Touch can be used with a GSM SIM card in satellite roaming mode or a Thuraya SIM card in GSM roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.

What is the “dual active” feature of the X5-Touch?

The X5-Touch gives you a true dual active experience when using two SIMs in the phone. You can be contacted on your GSM number even while on an active satellite call - and vice versa

Do I need to physically move the SIM cards to switch between Satellite and GSM mode on the X5-Touch?

The X5-Touch allows you to swap your SIM cards for use in Satellite or GSM modes at the touch of a button, there is no need to physically move the SIM cards from one SIM slot to another. Simply go to your SIM card settings and choose the “Tap to swap” option, your X5-Touch will restart and your SIM card(s) will be associated with the other network type.

I’m connected to the Thuraya network but “Location update…” is flashing in the widget along with the satellite signal icon in the status bar. What does this mean?

If the satellite signal icon and “Location update…” are flashing on your home screen, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya X5-Touch to receive its location information.

What is the talk time and standby time of the Thuraya X5-Touch?

The talk time of the Thuraya X5-Touch is up to 11 hours and the standby time is up to 100 hours.

What is the IP67 standard?

IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices.

IP67 standard: First digit 6x. Dust-tight. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit x7. Water-proof. Submersible under water up to 1m depth. Please note that the IP rating of the device does not make it resistant to all kinds of liquid, pressurized water and salt/sea water can harm the phone even with a high IP rating.

What is the MIL-STD 810 G/F standard?

MIL-STD 810 G/F is a United States Military Standard that defines the environmental ruggedness of products for use within military applications. The Thuraya X5-Touch complies with MIL-STD 810 G/F for Shock, Vibration and Extreme Temperature.

What are the specifications of the display?

The Thuraya X5-Touch has a 5.2 inch (13.2 cm) touchscreen and hardened Gorilla Glass® display with 1920 x 1080 pixels.

Can the touchscreen of the X5-Touch be used in rough conditions?

The touchscreen of the X5-Touch has been specially designed so that it can be used with gloves and even when the display is wet.

What is the brightness sensor?

The brightness sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments, the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk time and standby time.

Does the Thuraya X5-Touch have a navigation function?

The Thuraya X5-Touch has advanced navigation functions that are typical on most Android based smartphones. The preloaded Navigation app allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each.

In addition you can send your coordinates by SMS to another person to inform them about your location. Also, you can view the sensitivity of the GPS, BeiDou and Glonass navigation systems that your X5-Touch is using.

What safety features does the Thuraya X5-Touch have?

The X5-Touch has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.

What are the different Tracking modes available to me on the X5-Touch?

With the X5-Touch, you can send your coordinates based on:

Preset time intervals
Amount of distance travelled
When moving inside or outside a preset geofence

When using the SOS or Tracking function, what are the format specifications on the receiving side?

The X5-Touch sends the coordinates in the following formats:

Which network features does the Thuraya X5-Touch have?

The Thuraya X5-Touch supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.

What connectivity options does the Thuraya X5-Touch have?

The Thuraya X5-Touch has Bluetooth 4.1, A2DP, LE; NFC; FM radio; Wi-Fi 802.11 a/b/g/n/ac, Wi-Fi direct and Wi-Fi Hotspot.

Can I connect my X5-Touch to a PC/laptop?

The X5-Touch can be connected to a computer or laptop via the included USB-C data cable. This enables you to use your phone as a modem to connect to Thuraya GmPRS/Circuit Switched Data or GSM 2G/3G/4G.

Which PC operating systems are compatible with the Thuraya X5-Touch?

The Thuraya X5-Touch is compatible with Windows 10, Windows 8/8.1, 7.

What is the GmPRS speed of my Thuraya X5-Touch?

The maximum GmPRS speed (Packet Data) of your Thuraya X5-Touch is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.

What is the Circuit Switched Data speed of my Thuraya X5-Touch?

The maximum Data speed (Circuit Switched Data) of your Thuraya X5-Touch is as follows: Download: 9.6 kbit/s. Upload: 9.6 kbit/s.

What is the 2G/3G/4G speed of my Thuraya X5-Touch?

The maximum 2G/3G/4G data speed of your Thuraya X5-Touch is as follows: Download: 300 mbit/s. Upload: 150 mbit/s.

Can I use my Thuraya X5-Touch as a personal hotspot?

The Thuraya X5-Touch can be used in Personal Hotspot mode to provide Thuraya GmPRS or terrestrial 4G/3G/2G to other smart devices.

In which countries can I use the Thuraya X5-Touch?

In satellite mode: Thuraya X5-Touch can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map for more information.
In GSM mode: Thuraya X5-Touch can be used in most countries across the world. The following frequencies are covered:
- GSM: 850, 900, 1800, 1900 MHz
- LTE: B1 (2100), B3 (1800), B5 (850), B7 (2600),B8 (900), B20 (800), B40 (2300), B41 (2500)
- UMTS | HSPA: B1 (2100), B2 (1900), B5 (850), B8 (900)

Which access points (APNs) are available for use with Thuraya GmPRS?

The standard APN for GmPRS services on Thuraya handsets is ‘GET’. To increase the speed when loading websites you can also use one of Thuraya’s APNs with built-in compression: the APN ‘GETLC’ provides low compression rates (images on websites will be compressed), and the APN ‘GETHC’ provides high compression rates (images will not be downloaded to reduce website loading time). Depending on your requirements, select the most suitable APN in the GmPRS settings on your Thuraya handset.

What is the operating temperature range for Thuraya X5-Touch?

The operating temperature range is between -20 °C and 60°C for Thuraya X5-Touch.

What is the maximum temperature after which warning sign of high temperature is displayed on the screen of Thuraya X5-Touch?

The warning message of high temperature is displayed when the battery or the Thuraya X5-Touch temperature exceeds 45°C.

What happens if I see warning sign of high temperature on Thuraya X5-Touch?

As a built in safety precaution, the device stops charging the battery as soon as the battery temperature is detected as 45°C. Please note that this has no impact on operation of the handset. The Thuraya X5-Touch battery cannot be charged until the temperature drops below 45°C.

What happens if the temperature of battery or Thuraya X5-Touch exceeds 60°C?

Thuraya X5-Touch will shut down automatically as a safety measure.

Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?

Which SIM card can be used in the Thuraya SatSleeve+ or Hotspot?

What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?

What is included in the package?

How long does the battery last?

Does the SatSleeve main unit have its own microphone and speaker?

How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?

How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?

Which languages does the Hotspot App support?

How do I change the language of the SatSleeve Hotspot App?

Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?

I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?

How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?

What happens if I am on a satellite call and there is an incoming GSM call?

Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?

Can I do a data session in parallel with a voice call?

What is the maximum Wi-Fi range of the SatSleeve Hotspot?

How long does it take to charge the Thuraya SatSleeve+ or Hotspot?

What accessories are available for the SatSleeve+ and Hotspot?

What if I forget the Wi-Fi password of the SatSleeve+ or Hotspot?

Which smartphones can be docked using the Universal adaptor?

Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?

How do the Thuraya SatSleeve+ and Hotspot work? What are their features?

Where can I download the Thuraya SatSleeve Hotspot App?

What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?

What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?

What is the data speed of the Thuraya SatSleeve+ and Hotspot?

What is the difference between the SatSleeve+ and SatSleeve Hotspot?

Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?

Yes it does. Your smartphone can still be used to make non-satellite calls while connected to the SatSleeve unit. Please note that you will not be able to use data connectivity in terrestrial mode (e.g. 3G/LTE) while connected to the SatSleeve unit.

Which SIM card can be used in the Thuraya SatSleeve+ or Hotspot?

The Thuraya SatSleeve+ and Hotspot can be used across the Thuraya network either with a Thuraya SIM card or with a standard GSM SIM card from over 390 worldwide GSM operators across more than 150 countries.

Thuraya’s GSM roaming services offers you a cost-effective and flexible service to fit your individual needs when traveling. Thuraya SatSleeve+ and Hotspot enable you to enjoy ubiquitous satellite coverage even in the most remote environments that are not served or under-served by terrestrial networks.

What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?

The dimensions of the SatSleeve+ is 138 x 69 x 42 mm and it weighs 256g.
The dimensions of the SatSleeve Hotspot is 142 x 69 x 38 mm and it weighs 290g.

What is included in the package?

The SatSleeve+ package contains the main satellite unit along with Universal adaptor, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.

The SatSleeve Hotspot package contains the main satellite unit along with hotspot stand, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.

How long does the battery last?

Usage time: 3 hours for talk and data usage

Standby time:

9 hours with Wi-Fi continuously on and connected to the smartphone
70hrs with Wi-Fi turned off with the ability to receive incoming calls and use the SOS function on the main unit

Does the SatSleeve main unit have its own microphone and speaker?

Yes, the SatSleeve unit comes with its own microphone and speaker, which can be used when using the SatSleeve unit in SOS mode or with Wi-Fi off, without the smartphone connected.

How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?

Go to the Wi-Fi settings in the SatSleeve Hotspot app and tap the Wi-Fi off button, you will then be disconnected from the smartphone and the App.

For incoming calls: the SatSleeve unit will give you a vibration alert when an incoming call is coming through and you can pick it up by pressing the SOS button. To disconnect the call, press the SOS button again.

For outgoing calls: the SOS button can be used to call one pre-programmed number of your choice.

Please note: to turn on the Wi-Fi functionality again in order to reconnect to your smartphone, please turn the SatSleeve unit off and then on again.

How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?

The LED on the SatSleeve unit will turn from red to blue.

Which languages does the Hotspot App support?

The Thuraya SatSleeve Hotspot App supports the following languages: Arabic, Bahasa Indonesia, Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.

How do I change the language of the SatSleeve Hotspot App?

The language of the Hotspot App changes when the language of the smartphone is changed

Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?

The following smartphone models have been tested:

iOS devices (iOS 8, 9, 10, 11, 12, 13*, 14*, 15*, 16*)
• iPhone 4s
• iPhone 5
• iPhone 5c
• iPhone 5s
• iPhone 6
• iPhone 6 Plus
• iPhone 6s
• iPhone 6s Plus
• iPhone SE
• iPhone 7
• iPhone 7 Plus
• iPod Touch
• iPhone 8/8 Plus
• iPhone X
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 14
• iPhone 14 Pro
• iPhone 14 Pro Max

*Please note that from iOS13 onwards, the phone will only ring during an incoming call if the SatSleeve app is open. Otherwise, the phone will show a missed call (you will be able to call back). This is a limitation from Apple that is beyond our control.

Note: Even though officially from Apple, the SatSleeve+ / Hotspot app is only compatible with the iOS versions listed above, some users have mentioned that a workaround might work for older versions of iOS:

If you’ve previously installed the app on your phone, you'll find it in your device's App Store under the Purchased tab.
If you’ve never previously installed, or you're using a new Apple account, just go to the App Store in iTunes on or computer and download SatSleeve+ / Hotspot. It doesn't matter what version that is; you just need to have the SatSleeve+ / Hotspot app as a "Purchased" app on your Apple account.

Now you can go back to the Purchased tab on your device, and you should find SatSleeve+ / Hotspot there. Hit that Install button and you should be offered the option to download a previous version.

Android devices (Android 9, 10, 11, 12, 13)
• Samsung Galaxy S3
• Samsung Galaxy S3 Neo
• Samsung Galaxy S4
• Samsung Galaxy S5
• Samsung Galaxy S6
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge Plus
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy S8
• Samsung Galaxy S8+
• Samsung Galaxy S9
• Samsung Galaxy S10
• Samsung Galaxy S20
• Samsung Galaxy S21
• Samsung Galaxy S22
• Samsung Galaxy Note 3
• Samsung Galaxy Note 4
• Samsung Galaxy Note 5
• Samsung Galaxy Note Edge
• Samsung Galaxy Note 8
• Samsung Galaxy Note 9
• Samsung Galaxy Note 10
• Samsung Galaxy Note 10.1” 2014 edition tablet
• Samsung Galaxy A8
• Samsung Galaxy J7
• Samsung Galaxy E7
• Samsung Galaxy Alpha
• Huawei Ascend P7
• Huawei P8
• Huawei P9
• Huawei Mate S
• Huawei Honor 4C
• Huawei Ascend G750
• Huawei Y635
• HTC One M8
• HTC One M9
• HTC Desire Eye
• Sony Xperia Z1
• Sony Xperia Z2
• Sony Xperia Z3+
• Sony Xperia Z5
• Sony Xperia C4
• Sony Xperia M4
• Google Nexus 5
• Google Nexus 6
• Google Nexus 6P
• Motorola Moto G (3rd Gen)
• Motorola Moto X Play
• Motorola Moto E (1st Gen)
• LG G4
• LG G5
• LG G6
• Lenovo Vibe X
• Lenovo P70
• Asus Zenfone 2
• Asus Memo Pad 8 ME180A tablet
• Acer Liquid Jade Z (tested with Android 4.4.4)
• BlackBerry DTEK50

I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?

If the GPS icon flashes, it indicates that the device does not have a “GPS-fix” (i.e. the unit could not receive the GPS position from the GPS satellites). To rectify this, please move to a place with an unobstructed view of the sky that will allow the SatSleeve+ or Hotspot to receive its GPS position.

How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?

The main unit of the SatSleeve will give a vibration alert to indicate incoming calls. All you have to do is open the Hotspot App and then accept the call.

What happens if I am on a satellite call and there is an incoming GSM call?

When this happens, your satellite call will be disconnected.

Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?

No, only one unit can be connected at a time.

Can I do a data session in parallel with a voice call?

No, only a voice call or a data session at a time can be established.

What is the maximum Wi-Fi range of the SatSleeve Hotspot?

The Wi-Fi range is up to 30 metres.

How long does it take to charge the Thuraya SatSleeve+ or Hotspot?

It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve+ or Hotspot.

What accessories are available for the SatSleeve+ and Hotspot?

There are a number of accessories which complement the SatSleeve+ and Hotspot, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters, Universal adaptor and Hotspot stand.

What if I forget the Wi-Fi password of the SatSleeve+ or Hotspot?

If you’ve forgotten the Wi-Fi password of your SatSleeve+ or Hotspot, follow these steps to reset the password back to 12345678:

Make sure your SatSleeve+ or Hotspot is turned on
Open the battery cover of the SatSleeve+ or Hotspot
Press the round button below the battery with a pen / pencil for 5 seconds

Which smartphones can be docked using the Universal adaptor?

The Universal adaptor can hold smartphones from between 58 – 85mm in width.

Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?

Yes, you can buy the Universal adaptor or Hotspot stand separately as accessories to convert your SatSleeve+ into a hotspot-style device and the SatSleeve Hotspot into a walk-and-talk device.

How do the Thuraya SatSleeve+ and Hotspot work? What are their features?

The Thuraya SatSleeve+ and Hotspot are devices that allow smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks.

They work by using the SatSleeve Hotspot App that can be downloaded for free from the App Store or Google Play. Simply connect your smartphone to the Wi-Fi chip of the SatSleeve unit and make calls and send messages in satellite mode. The smartphone can access email and popular social media and messaging apps such as Twitter and WhatsApp among many others. Thuraya SatSleeve+ and Hotspot users can post news updates, chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode.

Where can I download the Thuraya SatSleeve Hotspot App?

The SatSleeve Hotspot App can be downloaded for free:

From the Apple App Store directly through your iPhone
From Google Play directly through your Android smartphone

What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?

The SatSleeve Hotspot App is meant to be used only with the new generation SatSleeve+ and SatSleeve Hotspot devices.

The SatSleeve App is meant to be used only with the previous generation SatSleeve models, i.e. SatSleeve Voice, SatSleeve iPhone and SatSleeve Android.

What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?

The Thuraya SatSleeve+ and SatSleeve Hotspot work in satellite mode throughout Thuraya’s entire network which covers two thirds of the globe across Europe, Africa, Asia and Australia.

What is the data speed of the Thuraya SatSleeve+ and Hotspot?

The Thuraya SatSleeve+ and Hotspot provide you with access to emails, instant messaging, apps and basic Internet connectivity in satellite mode. If you choose to access the Internet in satellite mode with the SatSleeve+ or Hotspot, please note that satellite data speeds are not as fast as 3G or 4G terrestrial networks. Data download speeds in satellite mode are up to 60 kbps for downloads and up to 15 kbps for uploads on GmPRS.

For the best internet experience using your Thuraya SatSleeve+ or Hotspot:
When emailing or messaging, reduce the size of images to decrease the overall message size
Use mobile versions of websites and Apps (e.g. Facebook, Twitter, etc.) rather than desktop versions of websites
Use web browsers that offer the option of text-only browsing or use websites that convert webpages into text-only pages, e.g. Opera Mini
Use websites such as textise.net to convert pages to text-only pages

What is the difference between the SatSleeve+ and SatSleeve Hotspot?

SatSleeve+ is for users who mostly prefer to use their smartphone docked to the satellite unit, for walk-and-talk. It comes with a universal smartphone adaptor inside the package.

SatSleeve Hotspot is for users who prefer to use their smartphone separated from the satellite unit, and comes with a hotspot stand inside the package.

What accessories are available for the SatSleeve+ and Hotspot?

What is the difference between the SatSleeve+ and SatSleeve Hotspot?

Which smartphones can be docked using the Universal adaptor?

Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?

How do the Thuraya SatSleeve+ and Hotspot work? What are their features?

Where can I download the Thuraya SatSleeve Hotspot App?

What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?

What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?

What is the data speed of the Thuraya SatSleeve+ and Hotspot?

Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?

Which SIM card can be used in the Thuraya SatSleeve+ or Hotspot?

What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?

What is included in the package?

How long does the battery last?

Does the SatSleeve main unit have its own microphone and speaker?

How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?

How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?

Which languages does the Hotspot App support?

How do I change the language of the SatSleeve Hotspot App?

I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?

How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?

What happens if I am on a satellite call and there is an incoming GSM call?

Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?

Can I do a data session in parallel with a voice call?

What is the maximum Wi-Fi range of the SatSleeve Hotspot?

How long does it take to charge the Thuraya SatSleeve+ or Hotspot?

Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?

What if I forget the Wi-Fi password of the SatSleeve+ or Hotspot?

Which access points (APNs) are available for use with Thuraya GmPRS?

What accessories are available for the SatSleeve+ and Hotspot?

There are a number of accessories which complement the SatSleeve+ and Hotspot, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters, Universal adaptor and Hotspot stand.

What is the difference between the SatSleeve+ and SatSleeve Hotspot?

SatSleeve+ is for users who mostly prefer to use their smartphone docked to the satellite unit, for walk-and-talk. It comes with a universal smartphone adaptor inside the package.

SatSleeve Hotspot is for users who prefer to use their smartphone separated from the satellite unit, and comes with a hotspot stand inside the package.

Which smartphones can be docked using the Universal adaptor?

The Universal adaptor can hold smartphones from between 58 – 85mm in width.

Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?

Yes, you can buy the Universal adaptor or Hotspot stand separately as accessories to convert your SatSleeve+ into a hotspot-style device and the SatSleeve Hotspot into a walk-and-talk device.

How do the Thuraya SatSleeve+ and Hotspot work? What are their features?

Where can I download the Thuraya SatSleeve Hotspot App?

The SatSleeve Hotspot App can be downloaded for free:

From the Apple App Store directly through your iPhone
From Google Play directly through your Android smartphone

What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?

The SatSleeve Hotspot App is meant to be used only with the new generation SatSleeve+ and SatSleeve Hotspot devices.

The SatSleeve App is meant to be used only with the previous generation SatSleeve models, i.e. SatSleeve Voice, SatSleeve iPhone and SatSleeve Android.

What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?

The Thuraya SatSleeve+ and SatSleeve Hotspot work in satellite mode throughout Thuraya’s entire network which covers two thirds of the globe across Europe, Africa, Asia and Australia.

What is the data speed of the Thuraya SatSleeve+ and Hotspot?

For the best internet experience using your Thuraya SatSleeve+ or Hotspot:
When emailing or messaging, reduce the size of images to decrease the overall message size
Use mobile versions of websites and Apps (e.g. Facebook, Twitter, etc.) rather than desktop versions of websites
Use web browsers that offer the option of text-only browsing or use websites that convert webpages into text-only pages, e.g. Opera Mini
Use websites such as textise.net to convert pages to text-only pages

Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?

Yes it does. Your smartphone can still be used to make non-satellite calls while connected to the SatSleeve unit. Please note that you will not be able to use data connectivity in terrestrial mode (e.g. 3G/LTE) while connected to the SatSleeve unit.

Which SIM card can be used in the Thuraya SatSleeve+ or Hotspot?

The Thuraya SatSleeve+ and Hotspot can be used across the Thuraya network either with a Thuraya SIM card or with a standard GSM SIM card from over 390+ worldwide GSM operators across more than 160 countries.

Thuraya’s GSM roaming services offers you a cost-effective and flexible service to fit your individual needs when traveling. Thuraya SatSleeve+ and Hotspot enable you to enjoy ubiquitous satellite coverage even in the most remote environments that are not served or under-served by terrestrial networks.

What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?

The dimensions of the SatSleeve+ is 138 x 69 x 42 mm and it weighs 256g.
The dimensions of the SatSleeve Hotspot is 142 x 69 x 38 mm and it weighs 290g.

What is included in the package?

How long does the battery last?

Usage time: 3 hours for talk and data usage

Standby time:

9 hours with Wi-Fi continuously on and connected to the smartphone
70hrs with Wi-Fi turned off with the ability to receive incoming calls and use the SOS function on the main unit

Does the SatSleeve main unit have its own microphone and speaker?

Yes, the SatSleeve unit comes with its own microphone and speaker, which can be used when using the SatSleeve unit in SOS mode or with Wi-Fi off, without the smartphone connected.

How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?

Go to the Wi-Fi settings in the SatSleeve Hotspot app and tap the Wi-Fi off button, you will then be disconnected from the smartphone and the App.

For outgoing calls: the SOS button can be used to call one pre-programmed number of your choice.

Please note: to turn on the Wi-Fi functionality again in order to reconnect to your smartphone, please turn the SatSleeve unit off and then on again.

How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?

The LED on the SatSleeve unit will turn from red to blue.

Which languages does the Hotspot App support?

The Thuraya SatSleeve Hotspot App supports the following languages: Arabic, Bahasa Indonesia, Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.

How do I change the language of the SatSleeve Hotspot App?

The language of the Hotspot App changes when the language of the smartphone is changed

I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?

If the GPS icon flashes, it indicates that the device does not have a “GPS-fix” (i.e. the unit could not receive the GPS position from the GPS satellites). To rectify this, please move to a place with an unobstructed view of the sky that will allow the SatSleeve+ or Hotspot to receive its GPS position.

How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?

The main unit of the SatSleeve will give a vibration alert to indicate incoming calls. All you have to do is open the Hotspot App and then accept the call.

What happens if I am on a satellite call and there is an incoming GSM call?

When this happens, your satellite call will be disconnected.

Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?

No, only one unit can be connected at a time.

Can I do a data session in parallel with a voice call?

No, only a voice call or a data session at a time can be established

What is the maximum Wi-Fi range of the SatSleeve Hotspot?

The Wi-Fi range is up to 30 metres.

How long does it take to charge the Thuraya SatSleeve+ or Hotspot?

It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve+ or Hotspot.

Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?

The following smartphone models have been tested:

iOS devices (iOS 8, 9, 10, 11, 12, 13* ,14*, 15*, 16*)
• iPhone 4s
• iPhone 5
• iPhone 5c
• iPhone 5s
• iPhone 6
• iPhone 6 Plus
• iPhone 6s
• iPhone 6s Plus
• iPhone SE
• iPhone 7
• iPhone 7 Plus
• iPod Touch
• iPhone 8/8 Plus
• iPhone X
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 14
• iPhone 14 Pro
• iPhone 14 Pro Max

If you’ve previously installed the app on your phone, you'll find it in your device's App Store under the Purchased tab.
If you’ve never previously installed, or you're using a new Apple account, just go to the App Store in iTunes on or computer and download SatSleeve+ / Hotspot. It doesn't matter what version that is; you just need to have the SatSleeve+ / Hotspot app as a "Purchased" app on your Apple account.

Now you can go back to the Purchased tab on your device, and you should find SatSleeve+ / Hotspot there. Hit that Install button and you should be offered the option to download a previous version.

What if I forget the Wi-Fi password of the SatSleeve+ or Hotspot?

If you’ve forgotten the Wi-Fi password of your SatSleeve+ or Hotspot, follow these steps to reset the password back to 12345678:

Make sure your SatSleeve+ or Hotspot is turned on
Open the battery cover of the SatSleeve+ or Hotspot
Press the round button below the battery with a pen / pencil for 5 seconds

Which access points (APNs) are available for use with Thuraya GmPRS?

What is the difference between the Thuraya XT-PRO DUAL and the Thuraya XT-PRO?

What is the 2G/3G speed of my Thuraya XT-PRO DUAL?

What accessories are available for the Thuraya XT-PRO DUAL?

In which countries can I use the Thuraya XT-PRO DUAL?

Which access points (APNs) are available for use with Thuraya GmPRS?

How many contacts can be stored on the Thuraya XT-PRO DUAL?

What are the dimensions and weight of the Thuraya XT-PRO DUAL?

Does the Thuraya XT-PRO DUAL support multiple languages?

What is included in the XT-PRO DUAL phone package?

What applications are found on the included support CD?

What SIM cards can I use in the XT-PRO DUAL?

What are the different modes available on the Thuraya XT-PRO DUAL?

What is the “dual active” feature of the XT-PRO DUAL?

I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

What is the talk time and standby time of the Thuraya XT-PRO DUAL?

What is the IP55/IK05 standard?

What are the specifications of the display?

What is the brightness sensor?

Can the display be viewed in direct sunlight?

Does the Thuraya XT-PRO DUAL have a navigation function?

What safety features does the Thuraya XT-PRO DUAL have?

What are the different Tracking modes available to me on the XT-PRO DUAL?

When using the SOS or Tracking function, what are the format specifications on the receiving side?

Can the location of the Thuraya XT-PRO DUAL be determined by others?

Which network features does the Thuraya XT-PRO DUAL have?

Can I connect my XT-PRO DUAL to a PC/laptop?

Which PC operating systems are compatible with the Thuraya XT-PRO DUAL?

How can I use the data connection on the Thuraya XT-PRO DUAL?

What is the GmPRS speed of my Thuraya XT-PRO DUAL?

What is the Data and Fax speed of my Thuraya XT-PRO DUAL?

What is the difference between the Thuraya XT-PRO DUAL and the Thuraya XT-PRO?

The Thuraya XT-PRO DUAL gives you advanced dual-mode capability with dual-SIM, allowing you to be reachable wherever you are. Both are feature-rich phones which provide multiple supplementary functions along with the basic ability to make satellite calls and send satellite SMSs.

What is the 2G/3G speed of my Thuraya XT-PRO DUAL?

The maximum 2G/3G data speed of your Thuraya XT-PRO DUAL is as follows:

Download: 7.2 mbit/s. Upload: 5.76 mbit/s.

What accessories are available for the Thuraya XT-PRO DUAL?

There are a number of accessories which complement the Thuraya XT-PRO DUAL, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters, docking units and external antennas.

In which countries can I use the Thuraya XT-PRO DUAL?

In satellite mode: Thuraya XT-PRO DUAL can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map for more information.

In GSM mode: Thuraya XT-PRO DUAL can be used in most countries across the world. The following frequencies are covered:

GSM: 850, 900, 1800, 1900 MHz;
3G: 800/850, 900, 2100 MHz

Which access points (APNs) are available for use with Thuraya GmPRS?

How many contacts can be stored on the Thuraya XT-PRO DUAL?

255 contacts can be stored in the phone memory. The number of contacts that can be stored on the SIM card depends on the type of SIM card being used, a typical Thuraya SIM card can store 250 contacts.

What are the dimensions and weight of the Thuraya XT-PRO DUAL?

The Thuraya XT-PRO DUAL weighs 222g and measures 138 x 57 x 27mm.

Does the Thuraya XT-PRO DUAL support multiple languages?

The menu of the Thuraya XT-PRO DUAL supports 13 standard languages including English, Arabic, Bahasa Indonesia, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate phone version available which supports Simplified Chinese and English, please contact Thuraya Customer Care for more details.

What is included in the XT-PRO DUAL phone package?

The Thuraya XT-PRO DUAL phone package includes the following components: Thuraya XT-PRO DUAL phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB data cable, quick-start info sheet, user guide in 14 languages, support CD and accessory catalogue.

What applications are found on the included support CD?

The support CD which comes with every new handset contains:

a. Drivers required to connect your Thuraya XT-PRO DUAL with a PC or laptop
b. Multi-language user guide (in PDF format)
c. Software upgrader, required if there is a software upgrade released for the phone

What SIM cards can I use in the XT-PRO DUAL?

Any of the following combinations can be used:

The Thuraya XT-PRO DUAL can be used with a GSM SIM card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.

What are the different modes available on the Thuraya XT-PRO DUAL?

SAT only
♦ Use this mode when you plan to stay outside of GSM coverage or want to avoid GSM roaming charges.
♦ You will only be able to make or receive calls in satellite mode.
♦ Can be used with a single SIM inserted in the satellite SIM slot.

GSM only
♦ Use this mode when you do not intend to use satellite functionality.
♦ You will only be able to make or receive calls in GSM mode.
♦ Can be used with a single SIM inserted in
the GSM SIM slot.

SAT & GSM Always On
♦ Use this mode when you plan to move between satellite and GSM coverage so you can avail
of the most economical mode.
♦ You will be able to make or receive calls in both satellite mode as well as GSM mode.
♦ This setting requires the use of two SIM cards, one inserted in the satellite SIM slot and one in the GSM SIM slot.
♦ For outgoing voice calls and messages the default setting must be chosen from the following options:
• Use SAT - all outgoing calls/messages will be made in satellite mode.
• Use GSM - all outgoing calls/messages will be made in GSM mode.
• Always ask - before every outgoing call/message, you will be asked whether to use satellite or GSM for that particular call or message.

What is the “dual active” feature of the XT-PRO DUAL?

The XT-PRO DUAL gives you a true dual active experience when in ‘SAT & GSM Always On’ mode. You can be contacted on your GSM number even while on an active satellite call - and vice versa

I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

If the satellite signal icon flashes, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya XT-PRO DUAL to receive its location information.

What is the talk time and standby time of the Thuraya XT-PRO DUAL?

The talk time of the Thuraya XT-PRO DUAL is up to 11 hours and the standby time is up to 100 hours.

What is the IP55/IK05 standard?

IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices.

IP55 standard: First digit 5x. Dust-protected. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit x5. Jet water resistant. Protected against water jets from all directions. That means water projected by a nozzle cannot harm the operation of the phone.

IK05 standard: Shock proof. Phone can withstand impact of up to 0.7 joule.

What are the specifications of the display?

The Thuraya XT-PRO DUAL has a 2.4 inch (6.1 cm) hardened Gorilla Glass® display with 320 x 240 pixels.

What is the brightness sensor?

The brightness sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments, the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk time and standby time.

Can the display be viewed in direct sunlight?

The Thuraya XT-PRO DUAL’s combination of a glare resistant display with a high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.

Does the Thuraya XT-PRO DUAL have a navigation function?

The Thuraya XT-PRO DUAL allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each.

In addition you can send your coordinates by SMS to another person to inform them about your location. Also, you can select your preferred navigation system and choose between GPS, BeiDou, Glonass and Galileo for maximum flexibility.

What safety features does the Thuraya XT-PRO DUAL have?

The XT-PRO DUAL has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.

What are the different Tracking modes available to me on the XT-PRO DUAL?

With the XT-PRO DUAL, you can send your coordinates based on:

Preset time intervals
Amount of distance travelled
When moving outside a preset geofence

When using the SOS or Tracking function, what are the format specifications on the receiving side?

The XT-PRO DUAL sends the coordinates in the following formats:

Can the location of the Thuraya XT-PRO DUAL be determined by others?

The navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed.

Which network features does the Thuraya XT-PRO DUAL have?

The Thuraya XT-PRO DUAL supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.

Can I connect my XT-PRO DUAL to a PC/laptop?

The XT-PRO DUAL can be connected to a computer or laptop via the included USB data cable. This enables you to send and receive data and faxes or upgrade your handset software.

Which PC operating systems are compatible with the Thuraya XT-PRO DUAL?

The Thuraya XT-PRO DUAL is compatible with Windows 10, Windows 8/8.1, 7

How can I use the data connection on the Thuraya XT-PRO DUAL?

You can connect your Thuraya XT-PRO DUAL to a laptop or PC and establish a satellite data connection (GmPRS / Circuit Switched via the included USB data cable) or 2G/3G data connection (via any micro USB cable). This will allow you to use the browser of your laptop or PC. For further instructions, please see the Connect your XT-PRO DUAL guide User Manual

What is the GmPRS speed of my Thuraya XT-PRO DUAL?

The maximum GmPRS speed (Packet Data) of your Thuraya XT-PRO DUAL is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.

What is the Data and Fax speed of my Thuraya XT-PRO DUAL?

The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT-PRO DUAL is as follows:

Download: 9.6 kbit/s. Upload: 9.6 kbit/s).

What is the difference between the Thuraya XT and the Thuraya XT-LITE?

Which phone network features does the Thuraya XT-LITE have?

Can I connect my XT-LITE to a PC/laptop?

Are docking units supported by the Thuraya XT-LITE?

Which PC operating systems are compatible with the Thuraya XT-LITE?

What accessories are available for the Thuraya XT-LITE?

In which countries can I use the Thuraya XT-LITE?

I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

How many contacts can be stored on the Thuraya XT-LITE?

What are the dimensions and weight of the Thuraya XT-LITE?

Does the Thuraya XT-LITE support multiple languages?

What is included in the XT-LITE phone package?

I have already a Thuraya satellite phone, can I use my SIM card for the XT-LITE?

Can I use a GSM SIM-card in the Thuraya XT-LITE?

What is the talk time and standby time of the Thuraya XT-LITE?

Does the Thuraya XT-LITE have a GPS function?

Can the location of the Thuraya XT-LITE be determined by others?

What is the difference between the Thuraya XT and the Thuraya XT-LITE?

The Thuraya XT is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite mode.

Which phone network features does the Thuraya XT-LITE have?

The Thuraya XT-LITE supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.

Can I connect my XT-LITE to a PC/laptop?

In case Thuraya releases a new firmware for the XT-LITE, the phone can be upgraded by connecting it to a computer or laptop via the included data cable.

Are docking units supported by the Thuraya XT-LITE?

No, fixed docking units or vehicle docking units are only available for the Thuraya XT.

Which PC operating systems are compatible with the Thuraya XT-LITE?

The Thuraya XT-LITE is compatible with Windows 8/8.1, 7, Vista.

What accessories are available for the Thuraya XT-LITE?

There are a number of accessories which complement the Thuraya XT-LITE, such as car chargers, travel chargers, USB data cables (for firmware upgrade), earphones, solar chargers, spare batteries, indoor repeaters.

In which countries can I use the Thuraya XT-LITE?

Thuraya XT-LITE can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map.

I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

If the satellite signal icon flashes, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya XT-LITE to receive its location information.

How many contacts can be stored on the Thuraya XT-LITE?

What are the dimensions and weight of the Thuraya XT-LITE?

The Thuraya XT-LITE weighs 186g and measures 128 x 53 x 27mm.

Does the Thuraya XT-LITE support multiple languages?

The menu of the Thuraya XT-LITE supports 12 standard languages including English, Arabic, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate phone version available which supports Simplified Chinese and English, please contact Thuraya Customer Care for more details.

What is included in the XT-LITE phone package?

The Thuraya XT-LITE phone package includes the following components: Thuraya XT-LITE satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), USB data cable, quick-start info sheet, user manual in 13 languages, accessory catalogue.

I have already a Thuraya satellite phone, can I use my SIM card for the XT-LITE?

Thuraya SIM-cards working in other Thuraya satellite phones will also work in Thuraya XT-LITE.

Can I use a GSM SIM-card in the Thuraya XT-LITE?

The Thuraya XT-LITE can be used with a GSM SIM-card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM-card provider for the latest roaming charges.

What is the talk time and standby time of the Thuraya XT-LITE?

The talk time of the Thuraya XT-LITE is up to 6 hours and the standby time is up to 80 hours.

Does the Thuraya XT-LITE have a GPS function?

The Thuraya XT-LITE features GPS-navigation, which allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. In addition you can send your coordinates by SMS to another person to inform them about your location.

Can the location of the Thuraya XT-LITE be determined by others?

The GPS navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed.

What is the difference between the Thuraya XT-PRO and the Thuraya XT-LITE?

What are the dimensions and weight of the Thuraya XT-PRO?

Does the Thuraya XT-PRO support multiple languages?

What is included in the XT-PRO phone package?

What applications are found on the included support CD?

I already have a Thuraya satellite phone, can I use my SIM card for the XT-PRO?

Can I use a GSM SIM card in the Thuraya XT-PRO?

I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

What is the talk time and standby time of the Thuraya XT-PRO?

What is the IP55/IK05 standard?

What are the specifications of the display?

What is the brightness sensor?

Can the display be viewed in direct sunlight?

Does the Thuraya XT-PRO have a navigation function?

What safety features does the Thuraya XT-PRO have?

When using the SOS or tracking function, what are the format specifications on the receiving side?

Can the location of the Thuraya XT-PRO be determined by others?

Which network features does the Thuraya XT-PRO have?

Can I connect my XT-PRO to a PC/laptop?

Which PC operating systems are compatible with the Thuraya XT-PRO?

How can I use the satellite data connection on the Thuraya XT-PRO?

What is the GmPRS speed of my Thuraya XT-PRO?

What is the Data and Fax speed of my Thuraya XT-PRO?

What accessories are available for the Thuraya XT-PRO?

In which countries can I use the Thuraya XT-PRO?

Which access points (APNs) are available for use with Thuraya GmPRS?

How many contacts can be stored on the Thuraya XT-PRO?

What is the difference between the Thuraya XT-PRO and the Thuraya XT-LITE?

The Thuraya XT-PRO is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite mode.

What are the dimensions and weight of the Thuraya XT-PRO?

The Thuraya XT-PRO weighs 212g and measures 128 x 53 x 27mm.

Does the Thuraya XT-PRO support multiple languages?

The menu of the Thuraya XT-PRO supports 13 standard languages including English, Arabic, Bahasa Indonesia, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate firmware version available which supports Simplified Chinese and English.

What is included in the XT-PRO phone package?

The Thuraya XT-PRO phone package includes the following components: Thuraya XT-PRO satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB data cable, quick-start info sheet, user manual in 14 languages, support CD and accessory catalogue.

What applications are found on the included support CD?

The support CD which comes with every new handset contains:

a. Drivers required to connect your Thuraya XT-PRO with a PC or laptop
b. Multi-language user guide (in PDF format)
c. Software upgrader, required if there is a software upgrade released for the phone

I already have a Thuraya satellite phone, can I use my SIM card for the XT-PRO?

Thuraya SIM cards working in other Thuraya satellite phones will also work in Thuraya XT-PRO.

Can I use a GSM SIM card in the Thuraya XT-PRO?

The Thuraya XT-PRO can be used with a GSM SIM card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.

I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?

What is the talk time and standby time of the Thuraya XT-PRO?

The talk time of the Thuraya XT-PRO is up to 9 hours and the standby time is up to 100 hours.

What is the IP55/IK05 standard?

IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices.

IK05 standard: Shock proof. Phone can withstand impact of up to 0.7 joule.

What are the specifications of the display?

The Thuraya XT-PRO has a 2.4 inch (6.1 cm) hardened Gorilla Glass® display with 320 x 240 pixels, which makes it the biggest screen on any satellite phone.

What is the brightness sensor?

Can the display be viewed in direct sunlight?

The Thuraya XT-PRO’s combination of a glare resistant display with a high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.

Does the Thuraya XT-PRO have a navigation function?

The Thuraya XT-PRO allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each.

What safety features does the Thuraya XT-PRO have?

The XT-PRO has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.

When using the SOS or tracking function, what are the format specifications on the receiving side?

The XT-PRO sends the coordinates in the following formats:

Coordinate Format	Tracking
DD.ddddd	WP/F0 aaaaaaaaaaaa Lat X xx.xxxxx deg Lon X xxx.xxxxx deg Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
DD/MM/SS.ss	WP/F1 aaaaaaaaaaaa Lat X xx deg xx’xx.xx” Lon X xxx deg xx’xx.xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
DD/MM/SS	WP/F2 aaaaaaaaaaaa Lat X xx deg xx’xx” Lon X xxx deg xx’xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
DD/MM.mm	WP/F3 aaaaaaaaaaaa Lat X xx deg xx.xxxxx’ Lon X xxx deg xx.xxxxx’ Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
MGRS	WP/F4 aaaaaaaaaaaa Zone xxxxx Easting xxxxx Northing xxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
UTM	WP/F5 aaaaaaaaaaaa Zone xxx Hemisphere x Easting xxxxxx Northing xxxxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z

Coordinate format	SOS	Possible length of user message
Coordinate format	SOS	SMS	Email
DD.ddddd	SOS/F0 Lat X xx.xxxxx deg Lon X xxx.xxxxx deg Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z	73	33
DD/MM/SS.ss	SOS/F1 Lat X xx deg xx’xx.xx” Lon X xxx deg xx’xx.xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z	65	25
DD/MM/SS	SOS/F2 Lat X xx deg xx’xx” Lon X xxx deg xx’xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z	71	31
DD/MM.mm	SOS/F3 Lat X xx deg xx.xxxxx’ Lon X xxx deg xx.xxxxx’ Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z	65	25
MGRS	SOS/F4 Zone xxxxx Easting xxxxx Northing xxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z	72	32
UTM	SOS/F5 Zone xxx Hemisphere X Easting xxxxxx Northing xxxxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z	58	18

a = Waypoint name
x = variable field
Z = variable field (time zone)
Maximum length of email address: 40
Maximum number of receivers: 10

Can the location of the Thuraya XT-PRO be determined by others?

The navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed.

Which network features does the Thuraya XT-PRO have?

The Thuraya XT-PRO supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.

Can I connect my XT-PRO to a PC/laptop?

The XT-PRO can be connected to a computer or laptop via the included USB data cable. This enables you to send and receive data and faxes or upgrade your handset software.

Which PC operating systems are compatible with the Thuraya XT-PRO?

The Thuraya XT-PRO is compatible with Windows 10, 8/8.1, 7, Vista.

How can I use the satellite data connection on the Thuraya XT-PRO?

You can connect your Thuraya XT-PRO to a laptop or PC and establish a GmPRS or Circuit Switched data connection via the included USB data cable. This will allow you to use the browser of your laptop or PC. For further instructions, please see the Connect your XT-PRO guide

What is the GmPRS speed of my Thuraya XT-PRO?

The maximum GmPRS speed (Packet Data) of your Thuraya XT-PRO is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.

What is the Data and Fax speed of my Thuraya XT-PRO?

The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT-PRO is as follows:

Download: 9.6 kbit/s. Upload: 9.6 kbit/s

What accessories are available for the Thuraya XT-PRO?

There are a number of accessories which complement the Thuraya XT-PRO, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters and docking units.

In which countries can I use the Thuraya XT-PRO?

Thuraya XT-PRO can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map for more information.

Which access points (APNs) are available for use with Thuraya GmPRS?

How many contacts can be stored on the Thuraya XT-PRO?

What is Thuraya IP+?

Which company manufactures the Thuraya IP+ terminal?

What are the features of the terminal?

What additional features and functionalities does Thuraya IP+ offer over Thuraya IP?

How has Thuraya improved the Wi-Fi function on the Thuraya IP+?

What is Streaming Alert and how does it help?

How has the GPS module on Thuraya IP+ been enhanced?

What is remote access and how does it help?

What is the extract terminal summary or configuration capture feature?

What does the Thuraya IP+ package contain?

Do I have to install any software on my PC before connecting Thuraya IP+?

What type of network coverage will I get by using it?

How long does the battery last if the terminal is continuously in use?

What are the most effective ways setting up the Thuraya IP+?

Will my unit be upgraded automatically if there is a new version?

How much does the Thuraya IP+ cost?

What airtime plans are available for Thuraya IP+?

What are the types of services available on Thuraya IP+?

Are we required to use an external antenna with Thuraya IP+ unit?

Is it mandatory to use an external antenna to get the highest bandwidth?

What are the key end-user activities that Thuraya IP+ supports?

Who are the target subscribers for Thuraya IP+?

What types of Quality of Service (QOS) does Thuraya IP+ have?

What are the uplink and downlink options available on streaming IP?

What is Thuraya IP+?

Thuraya IP+ is a portable, broadband data terminal that is useful for people who require reliable data connectivity in areas with inadequate terrestrial infrastructure.

Which company manufactures the Thuraya IP+ terminal?

Thuraya IP+ is manufactured by Hughes Network Systems, Inc., USA

What are the features of the terminal?

Thuraya IP+ is a next generation IP terminal, which in addition to supporting all the features and functionalities of the Thuraya IP, also supports many other capabilities making it the most desired satellite IP broadband modem. Thuraya IP+ supports the highest bandwidth of 384 Kbps on Streaming IP and 444 Kbps on Standard IP with a built-in antenna.

What additional features and functionalities does Thuraya IP+ offer over Thuraya IP?

Thuraya IP+ offers many additional features and functionalities over Thuraya IP. These include:

Enhanced Wifi with added security
Streaming Alert
M2M Watchdog
Remote Access
Extract Terminal Summary Log

How has Thuraya improved the Wi-Fi function on the Thuraya IP+?

Thuraya IP+ WiFi supports WLAN b/g/n which ensures enhanced security over Wi-Fi connections. It supports WEP, WPA and WPA2 Wi-Fi encryption which makes it more secure.

WEP uses a 10-character password which is static.
WPA uses password and a shared key which changes every time making it more secure.
WPA2 supports AES 256 encryption.

WLAN ‘n’ offers better range of up to 100 meters in open unblocked area.

What is Streaming Alert and how does it help?

Thuraya IP+ offers three types of Streaming Alerts: Audio, Visual and web Man Machine Interface (wMMI) to ensure that users who use Streaming IP can avoid bill shocks in case they forget to switch off their streaming session. When the Streaming Alert is enabled on the terminal, following will be indicated:

Audio alert (beep from the terminal buzzer) every 30 seconds after 10 minutes of inactivity during a streaming session
The display backlight will flash every 10 seconds
The web MMI will display a timer to track the duration of the streaming session. The alert can be cancelled by pressing a button on the terminal. The user has the option of disabling this alert through web MMI setting.

How has the GPS module on Thuraya IP+ been enhanced?

The GPS module on Thuraya IP+ provides a faster fix on GPS and quicker access to the network. The GPS antenna has also been enhanced to penetrate glazed/tinted glass for users who are indoors.

What is remote access and how does it help?

The Remote Access feature on the Thuraya IP+ enables users to log into the terminal remotely with a secure user password. It provides the user with remote administrative control without having to return the terminalto the office. Remote Access is a very important feature for unattended sites and enables users to monitor and change their configurations remotely.

What is the extract terminal summary or configuration capture feature?

The extract terminal summary feature on the Thuraya IP+ allows users to have a snapshot of the terminal in one easy step by pushing a button on the web MMI. This diagnostic capability provides immediate information updates for IT departments. The captured information includes:

UTC date and time ofthe file transfer
RSSI, SQI, IMEI, IMSI
GPS location, status, satellites, stored location validity
Software version, APN, network status, public IP
Antenna type, pointing status, search mode status
Current error code
DHCP status, net mode status, DMZ host

What does the Thuraya IP+ package contain?

The Thuraya IP+ package contains:

Thuraya IP+ satellite IP modem
AC mains power adapter and cable
Ethernet cable
User manual
Quick start guide

Do I have to install any software on my PC before connecting Thuraya IP+?

Thuraya IP+ is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal. You can also operate the terminal by using any smartphone or a tablet that support Wi-Fi, eg: iPhone, iPad, Blackberry, Samsung, etc.

What type of network coverage will I get by using it?

The Thuraya coverage footprint covers more than two-thirds of the globe across 159 countries in Asia, Africa, Australia, Europe and Middle East.

How long does the battery last if the terminal is continuously in use?

The battery lasts up to 1 hour when continuously transmitting at maximum speed. It lasts up to 2.5 hours with continuous reception at the highest speed and approximately 36 hours on standby

What are the most effective ways setting up the Thuraya IP+?

You can setup in the following ways:

Place the Thuraya IP+ outside and use the computer/laptop on WLAN
Place the Thuraya IP+ outside and extend the connectivity from Thuraya IP+ to the laptop via a LAN cable that is up to 100 meters in length.
Place the Thuraya IP+ external antenna outside and connect to the Thuraya IP+ indoors with a long antenna cable that comes with an EA 1426 antenna or a SCAN Antenna 62 100.

Will my unit be upgraded automatically if there is a new version?

No, you have to download the new version of the software from the Thuraya IP+ web page on Thuraya website and then upgrade the firmware on your terminal by following the steps described in the upgrade manual.

How much does the Thuraya IP+ cost?

Please consult your Account Manager or Thuraya Service Partner for the cost of the terminal.

What airtime plans are available for Thuraya IP+?

All price plans for the Thuraya IP will be extended to the Thuraya IP+. These include all the on- demand as well as the unlimited price plans.

Click to view Product Specifications

What are the types of services available on Thuraya IP+?

Two types of broadband data services are available, Standard IP and Streaming IP.

Standard IP, also known as Background IP or Variable Bit Rate (VBR) offers up to 444 Kbps data connectivity on a shared mode or best effort basis.
Streaming IP, also known as Constant Bit Rate (CBR) offers dedicated data connectivity ranging from 16 Kbps to 384 Kbps.

Are we required to use an external antenna with Thuraya IP+ unit?

Thuraya IP+ can be used with and without an external antenna. The terminal has a built-in antenna that can support up to 444 Kbps on Standard IP and 384 Kbps on Streaming IP. However, if the terminal is used on a vehicle or a fixed location, Thuraya has a range of suitable antennas that are available for such applications.

Is it mandatory to use an external antenna to get the highest bandwidth?

No, Thuraya IP+ has a built-in antenna that can support the highest available bandwidth.

What are the key end-user activities that Thuraya IP+ supports?

Thuraya IP+ supports the following end-user activities and applications:

High quality video broadcasting
Broadband internet access
Email, web mail, web browsing
Skype, Facebook, Twitter, WhatsApp
Virtual Private Network (VPN)
File transfer (FTP)
Video conferencing
Video streaming
Intranet, E-commerce

Who are the target subscribers for Thuraya IP+?

Thuraya IP+ is targeted at users in the broadcast media, defense, government, telemedicine and disaster response sectors. We are also targeting small and medium enterprises as well as individuals who need reliable broadband Internet access in locations that are beyond terrestrial network coverage.

What types of Quality of Service (QOS) does Thuraya IP+ have?

Thuraya IP+ offers two types of QoS. They are:

Standard IP: This service offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and are actively using the service will be sharing the available channels. The throughput may vary depending on the amount of data transmitted and received by various users sharing the channel.
Streaming IP: This service offers dedicated throughput on a channel for a user. Within Streaming IP, different types of QoS are available ranging from 16 Kbps to 384 Kbps for uplink as well as downlink. In this mode, if a subscriber opts for 384 Kbps uplink and 64 Kbps downlink, the 384 Kbps uplink bandwidth and 64 Kbps downlink bandwidth is dedicated to this subscriber only. The throughput is constant during the session.

What are the uplink and downlink options available on streaming IP?

Thuraya IP+ offers Asymmetric Streaming services which enable users to have numerous uplink / downlink bandwidth options. It offers unmatched flexibility for variable uplink and downlink streaming bandwidths to suit any type of dedicated bandwidth requirement.

For example, if a media customer wanted to cover a live event, the best possible uplink bandwidth is 384 Kbps. However, on the downlink the customer does not require a huge bandwidth and hence might settle for 64 Kbps or even 32 Kbps. This results in significant cost savings for the customer.

What is the IP Voyager?

What are the types of services available on the IP Voyager?

What are the key end-user activities that IP Voyager?

Who are the target subscribers for IP Voyager?

What types of Quality of Service (QoS) does IP Voyager offer?

What are the uplink and downlink options available on Streaming IP?

Which company manufactures the IP Voyager terminal?

What does the IP Voyager package contain?

Do I have to install software on my PC before connecting the IP Voyager?

Will my IP Voyager be upgraded automatically if there is a new version?

What is the composition of the IP Voyager?

How much does the IP Voyager cost?

What are the power requirements?

What are the product features?

How much power can the PoE ports deliver?

Are all PoE devices supported?

How fast can the vehicle be moving whilst still maintaining connectivity and optimum performance?

How does the IP Voyager maintain a connection to the satellite whilst on the move?

What are the types of service available on the IP Voyager?

What is the IP Voyager?

A Vehicular satellite broadband terminal that achieves IP connectivity on the move.

What are the types of services available on the IP Voyager?

Two types of broadband data services are available, Standard IP and Streaming IP.

Standard IP, also known as Background IP or Variable Bit Rate (VBR) offers up to 444kbps receive speed and transmit speed on a shared mode or best effort basis.
Streaming IP, also known as Constant Bit Rate (CBR) offers dedicated data connectivity ranging from 16kbps to 384kbps.

This is the only terminal of its type in the market that can achieve such high streaming rates on the move. Other terminals in the market achieve a maximum of 256kbps, with limitations.

What are the key end-user activities that IP Voyager?

All of these services whilst the vehicle is on the move:

Broadband internet access
Email, web mail, web browsing
Virtual Private Network (VPN)
File transfer (FTP)
Video conferencing
Video streaming
Intranet, E-commerce

Who are the target subscribers for IP Voyager?

IP Voyager is targeted at vertical markets where communication on the move is essential. Users in the defense, government, telemedicine and disaster response sectors can rely on this broadband terminal to give internet access in areas beyond terrestrial network coverage.

What types of Quality of Service (QoS) does IP Voyager offer?

Standard IP: This is a contentioned service that offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and are actively using the service will be sharing the available channels. The throughput may vary depending on the amount of data transmitted and received by various users sharing the channel.
Streaming IP: This is a contentionless service that offers dedicated throughput on a channel for a user. Within Streaming IP, different types of QoS are available ranging from 16kbps to 384kbps for uplink as well as downlink. In this mode, if a subscriber opts for 384kbps uplink and 64kbps downlink, the 384kbps uplink bandwidth and 64kbps downlink bandwidth is dedicated to this subscriber only. The throughput is constant during the session.

What are the uplink and downlink options available on Streaming IP?

Thuraya is the innovator of this service. The IP Voyager offers Asymmetric Streaming services which enable users to have numerous uplink/downlink bandwidth options. It offers unmatched flexibility for variable uplink and downlink streaming bandwidths to suit any type of dedicated bandwidth requirement.

This results in significant cost savings for the customer.

Which company manufactures the IP Voyager terminal?

IP Voyager is manufactured by Hughes Network Systems, Inc., USA

What does the IP Voyager package contain?

IP Voyager satellite terminal
HN221 Land Antenna
Magnetic feet
WLAN Antenna
Power cable with 3-pin connector
15 Amp ATO blade Fuse (x2)
SIM cover plate
6m RF Coax Cable (TNC-TNC)
Installation Manual
User Manual

Do I have to install software on my PC before connecting the IP Voyager?

IP Voyager is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal. You can also operate the terminal by using any smartphone or a tablet that support Wi-Fi, e.g. iPhone, iPad, Blackberry, Samsung, etc.

Will my IP Voyager be upgraded automatically if there is a new version?

No, you have to download the new version of the software from the IP Voyager web page on Thuraya website and then upgrade the firmware on your terminal by following the steps described in the upgrade manual.

What is the composition of the IP Voyager?

It consists of a Below Deck Unit (BDU) which sits inside the vehicle and an external roof mounted antenna connected by an RF cable, which provides the power to the Antenna from the BDU.

How much does the IP Voyager cost?

Please consult your account manager or Thuraya Service Partner for the cost of the terminal.

What are the power requirements?

There is one power connection on the BDU. This must be connected to a 12 or 24Vdc supply. Minimum Voltage input is 10V, Maximum Voltage is 32V, Total current from Antenna to BDU (Max @12V) is 12A, Required Fuse is 15A (fast blow, ATO blade fuse).

What are the product features?

Standard IP of up to 444kbps (receive), 404kbps (send)
Streaming IP 384kbps
4 x Power Over Ethernet (PoE) ports (according to IEE 802.3af)
802.11b/g/n wireless LAN WPA2 access point

How much power can the PoE ports deliver?

All 4 Ethernet interfaces support up to 15 Watts of power to each PoE powered device. The total power supplied by the PoE is limited to 30W maximum for 12V installations. The BDU automatically detects the class of the device plugged in and will apply power so that the total cannot exceed these limits. If the user attempts to connect a combination of devices that require more than this, the BDU will not power any devices that would cause the limit to be exceeded.

Are all PoE devices supported?

Class 4 (802.3at) PD devices are not supported.

How fast can the vehicle be moving whilst still maintaining connectivity and optimum performance?

Upto 120 km/h

How does the IP Voyager maintain a connection to the satellite whilst on the move?

The IP Voyager Antenna is equipped with an auto-tracking system capable of pointing and tracking the Thuraya satellite automatically within the satellite region selected. An independent GPS receiver is incorporated inside the Antenna used for satellite beam selection and autonomous UT initiated beam-beam handover.

What are the types of service available on the IP Voyager?

The Thuraya coverage footprint covers more than two-thirds of the globe across 161 countries in Asia, Africa, Australia, Europe and Middle East.

Is the MCD Voyager considered as a vehicular terminal?

What are the key end-user activities provided by MCD Voyager?

Who are the target subscribers for MCD Voyager?

What types of Quality of Service (QoS) does MCD Voyager offer?

What are the uplink and downlink options available on Streaming IP?

Which company manufactures the MCD Voyager terminal?

What does the MCD Voyager package contain?

Do I have to install software on my PC before connecting the MCD Voyager?

How much does the MCD Voyager cost?

Will my MCD Voyager be upgraded automatically if there is a new version?

What is the composition of the MCD Voyager?

Do I need to point the terminal to connect to the network?

Do I need to open the case in order for the terminal to operate?

What are the power requirements?

What are the product features?

What will be the Wi-Fi range if the MCD Voyager case lid is closed?

Are all PoE devices supported?

What are the types of service available on the MCD Voyager?

Is the MCD Voyager considered as a vehicular terminal?

No, it is a portable satellite broadband terminal that achieves IP connectivity while stationary or on the move.

What are the key end-user activities provided by MCD Voyager?

All of these services whilst the user is stationary or on the move:

Broadband internet access
Email, web mail, web browsing
Virtual Private Network (VPN)
File transfer (FTP)
Video conferencing
Video streaming
Intranet, E-commerce

Who are the target subscribers for MCD Voyager?

Ideal for on-the-move operations that requires rapid response, such as emergency and disaster response, critical missions and public safety. Users in the defense, government, telemedicine and disaster response sectors can rely on this broadband terminal to give internet access in areas beyond terrestrial network coverage.

What types of Quality of Service (QoS) does MCD Voyager offer?

Standard IP: This is a contentioned service that offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and are actively using the service will be sharing the available channels. The throughput may vary depending on the amount of data transmitted and received by various users sharing the channel.
Streaming IP: This is a contentionless service that offers dedicated throughput on a channel for a user. Within Streaming IP, different types of QoS are available ranging from 16kbps to 384kbps for uplink as well as downlink. In this mode, if a subscriber opts for 384kbps uplink and 64kbps downlink, the 384kbps uplink bandwidth and 64kbps downlink bandwidth is dedicated to this subscriber only. The throughput is constant during the session.

What are the uplink and downlink options available on Streaming IP?

This results in significant cost savings for the customer.

Which company manufactures the MCD Voyager terminal?

MCD Voyager is based on the high quality IP Voyager which is manufactured by Hughes Network Systems, which integrated into the MCD Voyager by Ground Control global satellite communications.

What does the MCD Voyager package contain?

MCD Voyager terminal case
AC/DC power supply charger
Mini-inverter for running off a vehicle power port
International plug adapters US, UK, EU, AUS, CN
Laminated Quickstart guide affixed to lid
Miniature compass
Carry bag to hold contents of system components
USB flash drive with user manuals, mobile status gadget, software

Do I have to install software on my PC before connecting the MCD Voyager?

MCD Voyager is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal. You can also operate the terminal by using any smartphone or a tablet that support Wi-Fi, e.g. iPhone, iPad, Blackberry, Samsung, etc.

How much does the MCD Voyager cost?

Please consult your account manager or Thuraya Service Partner for the cost of the terminal.

Will my MCD Voyager be upgraded automatically if there is a new version?

No, you have to download the new version of the software from the MCD Voyager web page on Thuraya website and then upgrade the firmware on your terminal by following the steps described in the upgrade manual.

What is the composition of the MCD Voyager?

The MCD Voyager integrates the high performance Thuraya IP Voyager into a ruggedized self-contained, auto-pointing satellite broadband terminal. Built for extreme environments, contained in a watertight, crush proof, dust proof reinforced plastic pelican case.

Do I need to point the terminal to connect to the network?

No, all what you need to do is open the terminal and it will connect automatically in less than a minute without the need for any user interaction

Do I need to open the case in order for the terminal to operate?

No, you just need to turn the terminal on and then you can use it even with the case lid closed

What are the power requirements?

Runs for up to 5 hours on internal battery for normal use and 5 Hours standby time, may be plugged into a vehicle 12V power port for continuous operation or charging. Recharge time is about 4 hours from full discharge

What are the product features?

Standard IP of up to 444kbps (receive), 404kbps (send)
Streaming IP 384kbps
Wi-Fi : 802.11b/g/n - Up to 100 meter WiFi range
Two external all weather ethernet RJ-45 ports, Power/Charge port
IP66 with the case lid closed
Operates from -25ºC to +70ºC (-13ºF to 158ºF).
Dimensions: 432 x 349 x 171 mm
Weight: 11.5 Kg

What will be the Wi-Fi range if the MCD Voyager case lid is closed?

Wi-Fi range will still be up to 100-meter range

Are all PoE devices supported?

Class 4 (802.3at) PD devices are not supported.

What are the types of service available on the MCD Voyager?

The Thuraya coverage footprint covers more than two-thirds of the globe across 161 countries in Asia, Africa, Australia, Europe and Middle East.

What M2M Services does Thuraya offer?

What interfaces does the FT2225 support?

Will the FT2225 be upgraded automatically if there is a new version?

What is ViaSat’s role in offering the service?

Where is the M2M VMS Gateway located?

Is satellite M2M expensive? How much does the service cost?

What is the FT2225?

What type of antenna is required with FT2225 terminal?

What type of network coverage will I get by using it?

What applications can the FT2225 support?

What level of security does the MDR M2M network and the FT2225 terminal provide?

What does the FT2225 package include?

How can I install the FT2225 terminal in the field?

What other accessories are needed with the FT2225 terminal?

What M2M Services does Thuraya offer?

Thuraya offers three tiers of M2M services:

Low Data Rate (LDR) M2M: Messaging based service for basic M2M applications such as asset tracking and location tracking
Medium Data Rate (MDR) M2M: Offering IP connectivity, low latency and high security for real time monitoring applications requiring IP connectivity
High Data Rate (HDR) M2M: Utilizing Satellite IP connectivity for high volume high throughput applications.

What interfaces does the FT2225 support?

The FT2225 terminal has a single cable interface through the circular multi-pin connector enabling Ethernet connectivity. The FT2225 terminal also enables Wi-Fi connectivity. The FT2225 terminal can also be adapted to support other interfaces such as RS232 and RS485 via external adapters.

Will the FT2225 be upgraded automatically if there is a new version?

Yes, the FT2225 supports over the air (OTA) upgrade capability and will reconnect automatically to the network once an upgrade is completed.

What is ViaSat’s role in offering the service?

ViaSat is the provider of the VMS (ViaSat Managed Services) Gateway FT2225 terminal.

Where is the M2M VMS Gateway located?

The VMS gateway is located in the Thuraya Primary Gateway in Sharjah UAE.

Is satellite M2M expensive? How much does the service cost?

No. Satellite M2M is not expensive, and Thuraya provides great value for money. Thuraya offers multiple options for Satellite M2M connectivity as well as dual mode options (Satellite/ GSM). Thuraya has created these service to address multiple sectors and applications based on the needs of the users keeping in mind cost efficiency and reliability as key factors for successful M2M projects. Please refer to the “where to buy?” page to contact the closest Thuraya Service partner for pricing and detailed information about the product.

What is the FT2225?

The FT2225 is an MDR M2M (Machine to Machine) device for fixed applications in areas where terrestrial coverage is not available or inadequate.

What type of antenna is required with FT2225 terminal?

The FT2225 terminal does not require any external antenna. The terminal unit includes a dual polarization L-band antenna as well as GPS and Glonass GNSS antennas.

What type of network coverage will I get by using it?

The Thuraya coverage footprint covers more than two-thirds of the globe across 161 countries in Asia, Africa, Australia, Europe and Middle East and the MDR M2M service is also available in North America.

What applications can the FT2225 support?

The FT2225 enables fixed M2M applications that require real-time, low latency, secure IP connectivity.

What level of security does the MDR M2M network and the FT2225 terminal provide?

The network is secured end to end with AES 256 encryption.

What does the FT2225 package include?

The package contains the FT2225 terminal, the multi-pin connector assembly and the quick start guide. Systems integrators can use the multi-pin assembly to integrate the necessary Ethernet cable with the appropriate length for the application they are working on.

How can I install the FT2225 terminal in the field?

Each deployment has its own unique requirements and methods of installation. For example, the FT2225 can be installed with a pole mount or a surface mount. Please refer to the user guide for some examples and guidance on how to install and point the terminal. The user guide refers to some smart phone applications that can help you point the terminal towards the satellite. There is also a user interface that can be accessed to configure, test and troubleshoot the terminal by connecting it to a laptop using an Ethernet cable. We can also provide you with a pole mount design of you need it.

What other accessories are needed with the FT2225 terminal?

For field installation and testing purposes you can use a power over Ethernet splitter to inject power into the terminal as well as enable wired LAN networking.

Where can I buy the Thuraya Atlas IP?

Which company manufactures the Atlas IP terminal?

What is the composition of the Atlas IP?

How much does the Thuraya Atlas IP cost?

What is the extent of the Thuraya coverage footprint?

What are the product features?

Do I have to install software on my PC before connecting the Atlas IP?

What are the key end-user activities that Atlas IP supports?

What are some of the key selling points for Thuraya Atlas IP?

How does the Atlas IP maintain a connection to the satellite whilst on the move?

What does the Atlas IP package contain?

What are the power requirements?

Who are the target subscribers for Atlas IP?

What are the types of services available on the Atlas IP?

What is Thuraya Atlas IP?

Where can I buy the Thuraya Atlas IP?

The Thuraya Atlas IP is available through our official Service Partners globally. To check on the Service Partner closest to you, go to: http://www.thuraya.com/Where-To-Buy

Which company manufactures the Atlas IP terminal?

Atlas IP is manufactured by Addvalue Innovations of Singapore, under agreement with Thuraya.

What is the composition of the Atlas IP?

It consists of a Below Decks Unit (BDU) which can be installed anywhere inside the ship and a 3D stabilized Above Deck Antenna unit (ADU), connected together by a single RF cable.

How much does the Thuraya Atlas IP cost?

Please consult your account manager or Thuraya Service Partner for the cost of the terminal.

What is the extent of the Thuraya coverage footprint?

The Thuraya coverage footprint covers 160 countries in Asia, Africa, Australia, Europe and Middle East. It also covers the major maritime trade routes in the Indian Ocean, North and South Asia and Australasia.

What are the product features?

Standard IP of up to 444kbps (receive), 384kbps (send)

Streaming IP 16-384Kbps (asymmetric)
4 x LAN RJ45 Ports (including 1 PoE)
1 x RS 232 Serial Port (GPS Output/Debugging log output)
1 x GPIO Port (12-pin)
1 x Mini-USB Port (with cover)
1 x Antenna connector
1 x Wi-Fi antenna connector
1 x SIM card holder
1 x Power supply connector
Built In Wireless LAN (Wi-Fi) 802.11 b/g/n

Do I have to install software on my PC before connecting the Atlas IP?

Atlas IP is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal and it will simply work out of the box. To get the best out of the product Thuraya recommends the use of value added services that have been optimized for use over a satellite link. There is a vast array of solutions available in the market to suit every requirement. Please consult with your Thuraya service partner for more information.

What are the key end-user activities that Atlas IP supports?

Internet access for browsing and email
Weather information
Tracking
Circuit-switched voice
File transfer (FTP)
Video conferencing and video streaming
VPN and Remote Access
Database synchronization
Dynamic Telemetry and Data/Events Reporting

What are some of the key selling points for Thuraya Atlas IP?

Thuraya Atlas IP is designed as a value-added product, with many features built-in. As such Thuraya Atlas IP includes such features as:

Single cable for GPS and satellite antenna
Automatic cable calibration to adjust to variable cable length
Multi-lingual web console supports English, Simplified Chinese and Traditional Chinese
Built-in firewall and MAC Filtering – for added security
Port Forwarding - for automatic receipt of remote sensor data
Continuous GPS Output – for tracking and positioning
Time/Volume Limited Data Sessions - to avoid ‘bill shock’
Safe Mode - for fail-safe recovery

Thuraya Atlas IP features improved power efficiency, a smaller form factor and greater versatility than rival maritime broadband products.

How does the Atlas IP maintain a connection to the satellite whilst on the move?

The Atlas IP ADU is equipped with an auto-tracking system capable of pointing and tracking the Thuraya satellite automatically within the satellite region selected.

What does the Atlas IP package contain?

Atlas IP satellite terminal
AV321 Maritime antenna
Maritime mounting kit
WLAN Antenna
Power cable for external DC power supply
25m RF Coax Cable (N type-TNC)
Installation Manual
User Manual

What are the power requirements?

There is one power connection on the BDU. This must be connected to a DC power source with an input voltage range of 10 – 32V.

Who are the target subscribers for Atlas IP?

Vessel owners, operators or charterers who need their vessels to be connected to the Internet while at sea. These range from merchant maritime, government organizations, fishing fleets and leisure boats.

What are the types of services available on the Atlas IP?

Two types of broadband data services are available, Standard IP and Streaming IP.

I. Standard IP, also known as Background IP or Variable Bit Rate (VBR) offers up to 444Kbps receive speed and transmit speed on a shared mode or best effort basis.

II. Streaming IP, also known as Constant Bit Rate (CBR) offers dedicated data connectivity ranging from 16Kbps to 384Kbps.

What is Thuraya Atlas IP?

Thuraya Atlas IP is a purpose-designed, fully-featured maritime satellite terminal supporting voice and broadband IP data connectivity at speeds of up to 444kbps. Designed to be a value-added solution for Thuraya maritime customers, Thuraya Atlas IP delivers superior performance compared to more highly-priced competitor terminals, but with a higher specification and at a lower cost.

Where can I buy the Thuraya Atlas IP+?

Which company manufactures the Atlas IP+ terminal?

What is the composition of the Atlas IP+?

What is the extent of the Thuraya coverage footprint?

How do I enable/disable the VOIP setup for Thuraya Atlas IP+?

What are the key end-user activities that Atlas IP+ supports?

What are the product features?

Do I have to install software on my PC before connecting the Atlas IP+?

How does the Atlas IP+ maintain a connection to the satellite whilst on the move?

What does the Atlas IP+ package contain?

What are the power requirements?

How can I recharge the VOIP subscription for Thuraya Atlas IP+?

What are some of the key selling points of Thuraya Atlas IP+?

What are the types of services available on the Atlas IP+?

Who are the target subscribers of Atlas IP+

What is Thuraya Atlas IP+?

How much does the Thuraya Atlas IP+ cost?

Where can I buy the VoIP subscription for Thuraya Atlas IP+?

Where can I buy the Thuraya Atlas IP+?

The Thuraya Atlas IP+ is available through our official Service Partners globally. To check on the Service Partner closest to you, go to: http://www.thuraya.com/Where-To-Buy

Which company manufactures the Atlas IP+ terminal?

Atlas IP+ is manufactured by Addvalue Innovations of Singapore, under agreement with Thuraya.

What is the composition of the Atlas IP+?

It consists of a Below Deck Unit (BDU) which can be installed anywhere inside the ship and a 3D stabilized Above Deck Antenna unit (ADU), connected together by a single RF cable.

What is the extent of the Thuraya coverage footprint?

The Thuraya coverage footprint covers more than 160 countries in Asia, Africa, Australia, Europe and Middle East. It also covers the major maritime trade routes in the Indian Ocean, North and South Asia and Australasia.

How do I enable/disable the VOIP setup for Thuraya Atlas IP+?

On Atlas IP+ web interface go to Settings > VoIP, one can find the VOIP setup is enabled or not. User can enable or disable by selecting the appropriate icon and pressing the Update button.

What are the key end-user activities that Atlas IP+ supports?

Internet access for browsing and email
Simultaneous voice and data via built-in VoIP ATA
Weather information
Tracking
Circuit-switched voice
File transfer (FTP)
Video conferencing and video streaming
VPN and Remote Access
Database synchronization
Dynamic Telemetry and Data/Events Reporting

What are the product features?

Standard IP of up to 444kbps (receive), 384kbps (send):

Streaming IP 16-384Kbps (asymmetric)
4 x LAN RJ45 Ports (including 1 PoE)
1 x RJ11 port (Phone) for Simultaneous voice and data via built-in VoIP ATA
1 x RS 232 Serial Port (GPS Output/Debugging log output)
1 x GPIO Port (12-pin)
1 x Mini-USB Port (with cover)
1 x Antenna connector
1 x Wi-Fi antenna connector
1 x SIM card holder
1 x Power supply connector
Built In Wireless LAN (Wi-Fi) 802.11 b/g/n

Do I have to install software on my PC before connecting the Atlas IP+?

Atlas IP+ is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal and it will simply work out of the box. To get the best out of the product Thuraya recommends the use of value added services that have been optimized for use over a satellite link. There is a vast array of solutions available in the market to suit every requirement. Please consult with your Thuraya service partner for more information.

How does the Atlas IP+ maintain a connection to the satellite whilst on the move?

The Atlas IP+ ADU is equipped with an auto-tracking system capable of pointing and tracking the Thuraya satellite automatically within the satellite region selected.

What does the Atlas IP+ package contain?

o Atlas IP+ satellite terminal

o AV321 Maritime antenna

o Maritime mounting kit

o WLAN Antenna

o Handset

o Power cable for external DC power supply

o 25m RF Coax Cable (N type-TNC)

o Installation Manual

o User Manual

Note: Analog phone for VOIP calls is not included in the package

What are the power requirements?

There is one power connection on the BDU. It must be connected to a DC power source with an input voltage range of 10 – 32V.

How can I recharge the VOIP subscription for Thuraya Atlas IP+?

On Atlas IP+ web interface go to Settings > VoIP > System info note down the MSISDN number and call to service provider they will activate the VOIP services.

What are some of the key selling points of Thuraya Atlas IP+?

Thuraya Atlas IP+ is designed as a value-added product, with many features built in. It includes features such as:

Simultaneous voice and data via built-in VoIP ATA
Single cable for GPS and satellite antenna
Automatic cable calibration to adjust to variable cable length
Multi-lingual web console supports English, Simplified Chinese and Traditional Chinese
Built-in firewall and MAC Filtering – for added security
Port Forwarding - for automatic receipt of remote sensor data
Continuous GPS Output – for tracking and positioning
Time/Volume Limited Data Sessions - to avoid ‘bill shock’
Safe Mode - for fail-safe recovery

Thuraya Atlas IP+ features improved power efficiency, a smaller form factor and greater versatility than rival maritime broadband products.

What are the types of services available on the Atlas IP+?

Two types of broadband data services are available, Standard IP and Streaming IP.

I. Standard IP, also known as Background IP or Variable Bit Rate (VBR) offers up to 444Kbps receive speed and transmit speed on a shared mode or best effort basis

II. Streaming IP, also known as Constant Bit Rate (CBR) offers dedicated data connectivity ranging from 16Kbps to 384Kbps

III. VOIP voice service via packet switch service offers voice call facility

Who are the target subscribers of Atlas IP+

What is Thuraya Atlas IP+?

Thuraya Atlas IP+ is a purpose-designed, fully featured maritime satellite terminal supporting voice, VOIP (Simultaneous voice and data via built-in VoIP ATA) and broadband IP data connectivity at speeds of up to 444kbps. Designed to be a value-added solution for Thuraya maritime customers, Thuraya Atlas IP+ delivers superior performance compared to more highly-priced competitor terminals, but with a higher specification and at a lower cost.

How much does the Thuraya Atlas IP+ cost?

Please consult your account manager or Thuraya Service Partner for the cost of the terminal.

Where can I buy the VoIP subscription for Thuraya Atlas IP+?

Thuraya Atlas IP+ VoIP service subscription and provisioning have been activated by the Service Provider prior to using the VoIP service on the terminal.

What are the key end-user activities that Orion IP?

Are all PoE devices supported?

Where can I buy the Thuraya Orion IP?

Which company manufactures the Orion IP terminal?

What is the composition of the Orion IP?

How much does the Thuraya Orion IP cost?

What is the Thuraya coverage like?

What are the product features?

Do I have to install software on my PC before connecting the Orion IP?

How does the Orion IP maintain a connection to the satellite whilst on the move?

What does the Orion IP package contain?

How much power can the PoE ports deliver?

What are the power requirements?

What are the types of services available on the Orion IP?

Who are the target subscribers for Orion IP?

What is the Orion IP?

What are the key end-user activities that Orion IP?

Internet access
Email
Virtual Private Network (VPN)
File transfer (FTP)
Video conferencing
Video streaming
VPN
Database synchronization

Are all PoE devices supported?

Class 4 (802.3at) PD devices are not supported.

Where can I buy the Thuraya Orion IP?

The Thuraya Orion IP is available through our official Service Partners globally. To check on the Service Partner closest to you, go to: http://www.thuraya.com/Where-To-Buy

Which company manufactures the Orion IP terminal?

Orion IP is manufactured by Hughes Network Systems, Inc., USA under agreement with Thuraya.

What is the composition of the Orion IP?

It consists of a Below Deck Unit (BDU) which can be installed anywhere inside the ship and a 3D stabilized above decks unit (ADU) connected together by a single RF cable.

How much does the Thuraya Orion IP cost?

Please consult your account manager or Thuraya Service Partner for the cost of the terminal.

What is the Thuraya coverage like?

The Thuraya coverage footprint covers more than two-thirds of the globe across 160 countries in Asia, Africa, Australia, Europe and Middle East. It also covers a vast majority of the world’s shipping lanes.

What are the product features?

Standard IP of up to 444kbps (receive), 404kbps (send)
Streaming IP 384kbps
4 x Power-over-Ethernet (PoE) ports (according to IEE 802.3af)
802.11b/g/n wireless LAN WPA2 access point

Do I have to install software on my PC before connecting the Orion IP?

Orion IP is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal and it will simply work out of the box. To get the best out of the product Thuraya recommends the use of value added services that have been optimized for use over a satellite link. There is a vast array of solutions available in the market to suit every requirement. Please consult with your Thuraya service partner for more information.

How does the Orion IP maintain a connection to the satellite whilst on the move?

The Orion IP ADU is equipped with an auto-tracking system capable of pointing and tracking the Thuraya satellite automatically within the satellite region selected. An independent GPS receiver is incorporated inside the Antenna used for satellite beam selection and autonomous UT initiated beam-beam handover.

What does the Orion IP package contain?

Orion IP satellite terminal
HN321 Maritime antenna
Maritime mounting kit
WLAN Antenna
Power cable for external power supply (10 – 31V DC)
Spare 15 Amp ATO blade Fuse (x2)
SIM cover plate
25m RF Coax Cable (N type-TNC)
Installation Manual
User Manual

How much power can the PoE ports deliver?

All four Ethernet interfaces support up to 15 Watts of power to each PoE powered device. The total power supplied by the PoE is limited to 30W maximum for 12V installations. The BDU automatically detects the class of the device plugged in and will apply power so that the total cannot exceed these limits. If the user attempts to connect a combination of devices that require more than this, the BDU will not power any devices that would cause the limit to be exceeded.

What are the power requirements?

What are the types of services available on the Orion IP?

Two types of broadband data services are available, Standard IP and Streaming IP.

Standard IP, also known as Background IP or Variable Bit Rate (VBR) offers up to 444kbps receive speed and transmit speed on a shared mode or best effort basis.
Streaming IP, also known as Constant Bit Rate (CBR) offers dedicated data connectivity ranging from 16kbps to 384kbps.

This is the only terminal of its type in the market that can achieve such high streaming rates on the move. Other terminals in the market achieve a maximum of 256kbps, with limitations.

Who are the target subscribers for Orion IP?

Vessel owners, operators or charterers who need their vessels to be connected to the internet at sea. These range from merchant maritime, government organizations, fishing fleets and leisure boats.

What is the Orion IP?

Orion IP is a product specifically designed for the maritime environment which provides IP connectivity for users at speeds of up to 444kbps.

IP Commander

THURAYA X5-TOUCH

THURAYA XT-PRO DUAL

THURAYA SATSLEEVE+

THURAYA SATSLEEVE HOTSPOT

THURAYA XT-PRO

THURAYA XT-LITE

THURAYA XT HOTSPOT

FDU-XT PLUS

FDU-XT

INDOOR REPEATERS

THURAYA WE

THURAYA IP COMMANDER

THURAYA IP VOYAGER

THURAYA MCD VOYAGER

THURAYA IP+

THURAYA GSM

THURAYA MARINESTAR

THURAYA ORION IP

HDR FIXED FLANGE

HDR FIXED - ARINC

HDR HELI

SDR FIXED - ARINC

SDR FIXED - FLANGE

SDR HELI

THURAYA T2M-DUAL

FT2225

THURAYA IP M2M

NAVISAT

RTS

SatTrack for Land

Thuraya IP+

Knowledge Centre

THURAYA X5-TOUCH

THURAYA SATSLEEVE+

THURAYA SATSLEEVE HOTSPOT

THURAYA XT-PRO DUAL

THURAYA XT-LITE

THURAYA XT-PRO

THURAYA IP+

THURAYA IP VOYAGER

THURAYA MCD VOYAGER

FT2225

THURAYA ORION IP

What operating system does the Thuraya X5-Touch run on?

What are the dimensions and weight of the Thuraya X5-Touch?

How much storage and RAM does the Thuraya X5-Touch have?

Does the X5-Touch have the option to expand memory?

Does the X5-Touch have a camera?

Can I install apps on my X5-Touch?

Does the Thuraya X5-Touch support multiple languages?

What is included in the X5-Touch phone package?

What applications are found on the included support USB?

What SIM cards can I use in the X5-Touch?

What is the “dual active” feature of the X5-Touch?

Do I need to physically move the SIM cards to switch between Satellite and GSM mode on the X5-Touch?

I’m connected to the Thuraya network but “Location update…” is flashing in the widget along with the satellite signal icon in the status bar. What does this mean?

What is the talk time and standby time of the Thuraya X5-Touch?

What is the IP67 standard?

What is the MIL-STD 810 G/F standard?

What are the specifications of the display?

Can the touchscreen of the X5-Touch be used in rough conditions?

What is the brightness sensor?

Does the Thuraya X5-Touch have a navigation function?

What safety features does the Thuraya X5-Touch have?

What are the different Tracking modes available to me on the X5-Touch?

When using the SOS or Tracking function, what are the format specifications on the receiving side?

Which network features does the Thuraya X5-Touch have?

What connectivity options does the Thuraya X5-Touch have?

Can I connect my X5-Touch to a PC/laptop?

Which PC operating systems are compatible with the Thuraya X5-Touch?

What is the GmPRS speed of my Thuraya X5-Touch?

What is the Circuit Switched Data speed of my Thuraya X5-Touch?

What is the 2G/3G/4G speed of my Thuraya X5-Touch?

Can I use my Thuraya X5-Touch as a personal hotspot?

In which countries can I use the Thuraya X5-Touch?

Which access points (APNs) are available for use with Thuraya GmPRS?

What is the operating temperature range for Thuraya X5-Touch?

What is the maximum temperature after which warning sign of high temperature is displayed on the screen of Thuraya X5-Touch?

What happens if I see warning sign of high temperature on Thuraya X5-Touch?