Privacy Statement


We are committed to protecting and respecting your privacy. This Privacy Statement (together with our Terms of Use and Cookie Policy sets out the basis on which any personal information we collect from you or that you provide us arising from or via the Thuraya website ( (Website) will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

Our Website may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.


What personal information may we collect from you?
Personal information is information about you that can identify you and can include your name, address, date of birth and credit card details. In general, you can visit and browse our Website without telling us who you are and without revealing any information about yourself. Otherwise, the only personal information we collect is that provided by you, for example, information that you provide by filling in forms on our Website, such as registering for an account, using online services or contacting Customer Care.

We use cookies and similar technologies, such as web beacons, to collect information about the pages you view, the links you click and other actions you take on our Website. For further information, please read our Cookie Policy.

How do we store your information?
Thuraya is committed to protecting the security of your personal information. We will take all steps reasonably necessary and practicable to ensure that your personal information is treated in accordance with this Privacy Statement. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information we collect on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to or via our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, use and disclosures.

What uses or disclosures are made of your personal information?
We will only use or disclose your personal information for the purposes for which you provided that information, for the purpose of providing our services, conducting our business, communicating with you and complying with legal obligations. We will also use your personal information to communicate with you with respect to mandatory service communications, such as welcome letters, billing reminders, information on technical service issues and security announcements. If you have contacted us and request a response, we may share your personal information with Thuraya partners to enable an adequate response is given to your enquiry.
We may also use your personal information to communicate with you, for example:

• with your consent, we may occasionally send you product or service surveys to enable us to perform research and analysis aimed at improving our product, services or technologies, or promotional mailings to inform you of other products or services available from us or our affiliates; or
• with your consent, we may share your personal information with Thuraya partners so they may send you information about their products and services.

Except as described in this Privacy Statement, we will not use or disclose your personal information to anyone outside of Thuraya without your consent or where the identifying information can be removed. Our contractors are required to maintain the confidentiality of information in their possession and are prohibited from using it for any other purpose than for delivering the contracted service to Thuraya in accordance with Thuraya’s instructions and policies. We may also use or disclose personal information about you, including the content of your communications, in order to:

• comply with the law or respond to lawful requests (for example, criminal investigations) or legal process;
• protect the rights or property of Thuraya or our customers, including the enforcement of our agreements or policies governing your use of Thuraya services;
• act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Thuraya employees, customers or the public; or
• as part of a corporate transaction such as a merger or sale of assets.

We will not sell, lease or rent your e-mail to third parties.


How can I access personal information held about me?
You have the ability to view and edit your personal information online by logging into your account. If you do not have an account or you cannot access your personal information by logging into your account, or if you have concerns relating to the accuracy of personal information held by us or the protection of your privacy generally, you can contact our Customer Care at the following email:

How can I stop the delivery of promotional material?
You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before sending you promotional material) if we intend to use your personal information for such purposes or if we intend to disclose your information to any third party for such purposes. You can prevent such processing by checking certain boxes on the communications we use to collect your personal information.
You can also exercise the right at any time by contacting us at the following email:

Changes to this Privacy Statement
We may amend this Privacy Statement, for example, to reflect changes in business. When we post changes to this Privacy Statement, we will update its "last updated" date. If there are material changes to this Privacy Statement or in how we collect, store, use or disclose your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this Privacy Statement to be informed of how we are dealing with your personal information.

How to Contact Us
For general privacy issues, please contact us at